Refund policy

RETURN AND REFUND POLICY
We accept return requests submitted within 7 calendar days after delivery. Due to the high-value, calibrated, and precision nature of our products, windows for returns are strictly enforced.
RETURN ELIGIBILITY
To qualify for a return, the product must be:
  • Unused, uninstalled, and unmodified
  • Complete with all factory accessories, manuals, and components
  • In its original, unopened manufacturer packaging with intact factory seals
  • In the exact same condition in which it was delivered
  • Accompanied by proof of purchase
RETURN AUTHORIZATION
Before returning any product, contact us at provisorhub@gmail.com to request a return authorization and shipping instructions.
Do not ship a product back without explicit authorization. The correct return destination varies depending on the product and fulfillment warehouse. Unauthorized returns will be refused, rejected at the loading dock, and ineligible for a refund.
RESTOCKING FEES AND DEDUCTIONS
All approved eligible returns are subject to a 20% restocking fee to cover third-party warehouse processing and specialized testing equipment devaluation. Original expedited shipping charges and non-refundable fulfillment expenses will not be refunded.
RETURN SHIPPING
Customers are solely responsible for arranging, managing, and paying for insured, trackable return shipping.
Customers assume all liability for the product until it physically arrives and is signed for at our designated authorized return destination. We strictly require purchasing carrier shipping insurance for the product’s full retail value.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Inspect your order immediately upon arrival. You must report visible shipping damage, missing components, defects, or an incorrect product to provisorhub@gmail.com within 48 hours of delivery.
Your report must include:
  • Your order number
  • The product’s model and serial number
  • Clear photographs of the product issues
  • Clear photographs of the shipping container, internal packaging, and shipping labels
Keep all original shipping containers and packaging while the claim is actively reviewed. We require formal inspection, remote troubleshooting, or physical return of the product to the factory before a replacement or refund is authorized.
REFUNDS
Returned products undergo rigorous technical inspection before a refund is approved. If approved, the refund (minus the 20% restocking fee and fulfillment costs) will be issued to the original payment method within 10 business days after factory inspection.
Your bank or payment provider may require additional processing time before the funds appear. Contact us if more than 15 business days have passed since your refund approval confirmation.
CANCELLATIONS
Contact us immediately if you need to cancel an order. Cancellation is not guaranteed after sourcing, procurement, laboratory calibration, processing, or shipment has initiated. If an order can no longer be halted at the warehouse, this return policy will apply.
NONRETURNABLE PRODUCTS
The following products are strictly final sale and cannot be returned under any circumstance unless verified as defective upon arrival:
  • Products that have been opened, used, installed, altered, or are missing components
  • Products without their original factory packaging, serial number labels, or intact security seals
  • Custom-configured, factory-calibrated, specialized-order, or certified testing units
  • Software, activated electronic licenses, and opened consumables
  • Products returned without an official return authorization number
WARRANTY SERVICE
Warranty eligibility varies heavily by product, manufacturer, condition, and supplier. The specific warranty stated on the individual product page will control. Contact Provisor Hub before attempting to contact a manufacturer or return a product for warranty service.
LEGAL RIGHTS
Nothing in this policy limits any consumer or commercial rights that cannot legally be waived under applicable local jurisdiction.
CONTACT
Provisor Hub
provisorhub@gmail.com