Shipping policy

SHIPPING POLICY

Effective date: August 8, 2026

This Shipping Policy explains how Provisor Hub processes and delivers orders.

1. SHIPPING AREA

Provisor Hub currently ships to eligible addresses within the United States.

Free standard shipping applies to eligible orders delivered within the 48 contiguous United States unless otherwise stated on the product page or during checkout.

Orders shipping to Alaska, Hawaii, United States territories, remote locations, freight-forwarding facilities, or restricted destinations may require additional shipping charges or may not be eligible for delivery.

We do not ship to P.O. boxes for high-value equipment.

1. ORDER PROCESSING

Most orders require approximately 2–5 business days for sourcing, availability confirmation, payment verification, inspection, packaging, and carrier pickup.

Business days are Monday through Friday, excluding federal holidays.

High-value orders may require additional identity, payment, business, shipping-address, or intended-use verification. Processing does not begin until all required information and payment authorization have been received.

1. PRODUCT AVAILABILITY

Products may be fulfilled by Provisor Hub or shipped directly from an approved supplier or distributor.

All orders remain subject to product availability, supplier confirmation, payment verification, shipping eligibility, and compliance review.

If a product becomes unavailable or cannot be shipped under the terms shown during checkout, we will contact the customer. The customer may approve revised shipping terms or receive a refund to the original payment method.

1. ESTIMATED TRANSIT TIME

After processing, standard transit generally takes approximately 5–8 business days.

Delivery dates are estimates and are not guaranteed. Delivery may be delayed by:

• Supplier processing
• Payment or identity verification
• Carrier disruptions
• Weather or natural disasters
• Customs or regulatory review
• Address problems
• Remote delivery locations
• Product availability
• Events outside our reasonable control

1. TRACKING

Tracking information will be sent to the email address provided during checkout after the shipment has been accepted by the carrier.

Tracking information may take up to 48 hours to display movement after the shipping label is created.

Orders containing multiple products may arrive in separate shipments.

1. INSURANCE AND SIGNATURE REQUIREMENTS

High-value equipment is shipped using trackable service and may be insured for its declared value.

An adult signature may be required at delivery. The carrier may not leave the shipment unattended.

Customers are responsible for monitoring tracking information and ensuring that an authorized adult is available to receive and inspect the shipment.

1. SHIPPING ADDRESS

Customers must provide a complete, accurate, and deliverable shipping address.

Contact provisorhub@gmail.com immediately if an address correction is required. Address changes are not guaranteed after processing or shipment begins.

Provisor Hub is not responsible for delays, failed delivery, storage charges, redirection fees, or additional shipping expenses caused by:

• An incorrect or incomplete address
• An unavailable recipient
• Refused delivery
• Failure to schedule a delivery appointment
• Unauthorized carrier redirection
• Delivery restrictions not disclosed before purchase

Any resulting charges may be deducted from a refund or billed to the customer.

1. DELIVERY INSPECTION

Inspect the exterior of the shipment before signing for delivery.

If the package appears crushed, punctured, wet, opened, resealed, or otherwise damaged:

• Photograph the package before opening it
• Ask the carrier to document the damage
• Note visible damage on the delivery receipt
• Keep all packaging and shipping materials
• Contact provisorhub@gmail.com within five calendar days

Include your order number, photographs of the package, photographs of the product, the serial number, shipping labels, and a description of the damage.

Do not discard the packaging or ship the product elsewhere while a claim is being reviewed.

1. LOST OR MISSING SHIPMENTS

Contact us if tracking shows no movement for an unusual period or indicates delivery when the shipment was not received.

We will work with the carrier or supplier to investigate. Refunds and replacements are not issued until the carrier’s investigation and applicable verification procedures are completed.

1. REFUSED AND UNDELIVERABLE SHIPMENTS

A refused or undeliverable shipment may be returned to its fulfillment location.

Return transportation, storage, redirection, inspection, and other carrier charges may be deducted from the customer’s refund unless the refusal resulted from verified shipping damage or an incorrect product.

The product must be returned and inspected before any refund is approved.

1. INTERNATIONAL SOURCING

Some products may be sourced from distributors or suppliers located outside the customer’s state or outside the United States.

Provisor Hub will disclose any known customer-paid import duty, customs charge, brokerage fee, or special shipping requirement before fulfillment when applicable.

Customers will not be required to accept an undisclosed additional shipping charge. If revised shipping terms are necessary, the customer may approve them or cancel the affected order for a refund.

1. ORDER CANCELLATIONS

Contact provisorhub@gmail.com immediately to request cancellation.

Cancellation is not guaranteed after sourcing, verification, configuration, packaging, or shipment has begun. After shipment, the Return and Refund Policy applies.

1. DELIVERY DELAYS

Provisor Hub is not responsible for reasonable delays caused by carriers, suppliers, customs authorities, severe weather, emergencies, labor disruptions, regulatory review, or other circumstances outside our control.

We will provide available tracking and shipment information but cannot guarantee a specific delivery date unless that guarantee is expressly provided in writing.

1. CONTACT

Questions about shipping should be sent to:

Provisor Hub
provisorhub@gmail.com